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Top 10 Help Desk Software Tools

Written by Ravi Vadugu | Saturday, 14 April 2012
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"Customer is King" still holds good for many businesses. Help Desk automation is one of the key components for enterprises to keep their customers informed and happy with their goods and services.With help desk automation, you dramatically improve customer satisfaction, loyalty,and retention by ensuring that every issue is handled as efficiently as possible. Firstcall resolution rates will increase, staff productivity will be optimized, and your service professionals will be more informed and responsive. Following is the list of top 10 Help Desk tools.

15 Characters To Assess Teamsmanship

Written by Ravi Vadugu | Thursday, 29 December 2011
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Agile TeamsOne of the first hurdle that any projects comes across is ability to gel as a team to deliver projects. Specifically when the teams are adopting agile where the key focus is around people and teams. The shift in ways of working from traditional to lean methods puts the teams at great discomfort to start with and often determines if you are able to adopt to agile or not. 

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I had been looking at various posts on top agile publications in various blogs and more or less there was an element of in completeness in the listing. Recently came across a post by David Koontz on his blog about launching a corporate agile library. David has listed recommended list of publications that could make up an agile book shelf. Below list is section of his post picked up to make it to our agile quicklists.

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Continuous build and integration has become a core to determine success of a project delivery in minimal time and effort in todays enterprise world. Given the fact that the build has to work across multiple platforms and between distributed teams it becomes apparent that this process is automated and best left to tools than do it manually.

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Wall stickies have served a great deal as information radiators so far and continue to do so, however distributed development has thrown challenges towards this information radiation from real sticky notes. Are you struggling with similar problem? Then here comes a collection of few websites which allows us to stick and share card stickies online. 

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