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crm trendsOne of our past articles reviewed the top five decisions business owners and management alike must examine before making the all important decision of procuring and implementing a CRM System.  Equally important though, are the global trends which will affect CRM Systems in 2014.  After all, as a business owner or a manager, not only do you want a CRM System which will meet your business objectives, but you want one also which will give you that global, competitive edge.

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whatsappWhatsApp has announced that it now has more than 500 million users worldwide. The cross-platform mobile messaging app is currently at the top, amongst a myriad of mobile messaging apps that have cropped up lately. As we reported earlier, WhatsApp is one of the few mobile messaging companies which reveal actual monthly active users.

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datameer 4Big Data is becoming increasingly more complex, making the task of analysts and data scientists more difficult. Each time data is integrated, added, enriched, or transformed the results of the analysis can change. Traditional data analysis visualization products enabled analysts and data scientists to only visualize the final results. Any changes that had to be made had to wait until this stage – consuming precious resources and taking up valuable time.

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google adwordsGoogle announced plans to start offering better ads for mobile app publishers on its search engine results page and YouTube. The announcement comes at a time when other key advertising players in the market like Facebook, Twitter, and Yahoo are already stepping up their game in their offerings for app publishers.

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hortonworksHadoop and Big Data clusters have plenty of advantages such as scalability and provide for analysis of complex data. However, building the apps can be complex as developers familiar with using Java will need to be persuaded to use MapReduce. This can be a complex and time consuming task that not many app developers would be willing to undertake.

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ms nokia dealThe Microsoft-Nokia deal is finally coming close to an end. The deal was announced last year, and will go through by the end of this week, as expected. According to an official statement by Microsoft, the transaction will complete on Friday, April 25.

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fico acquires karmasphereFICO has acquired Big Data analytics technology firm Karmasphere to include in its FICO Analytics cloud. The new technology and its associated intellectual property rights will enable FICO, a leading provider of predictive analysis and decision making software, the ability to integrate query construction and collaboration using Hadoop data stores in its offerings. Business users, data scientists, and analysts will be able to obtain more insights from big data using this product.

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netflixPopular online video streaming service Netflix is expected to raise prices very soon. In its earnings report for the first quarter of this year, the company mentioned that it is looking forward to increasing prices for new users by $1 or $2. The company didn’t mention a specific timeline but the changes are likely to be implemented by this quarter.

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owncloud file shareEnterprise clouds provide organizations with a way to secure data and ensure better control over the data and applications. However, public clouds provide organizations with a cost effective and scalable solution. In order to help organizations combine the advantages of the public cloud even as they use the enterprise cloud for security reasons, ownCloud has released an enterprise version of its popular File Sync and Share product.

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app marketThe battle of ecosystems is going bigger each year with new devices, and features being packed into the top two mobile platforms — iOS and Android. The latest weapon in Apple and Google’s arsenal is the run for exclusivity. Both the companies are now reportedly approaching developers to exclusively launch their games on their platform in return for incentives.