The world’s largest provider of IT services also announced the opening up of a centre in Spain. The company said that while many organisations were eager to move their critical applications on to the cloud, it required 24X7 service by way of deep technical expertise, customer service and tight security to keep it online.
To address this, IBM had developed the SCE+, a service that combined the best features of sourcing – high service level agreements, security and reliability – with the best features of cloud – elasticity and subscription-based pricing.
This service, the company explained, offered the same level of assurance normally associated with a hosted service to make sure clients could always access their core applications for ERP, CRM, analytics, social business and mobile computing from the cloud. With this cloud service, IBM will also help manage patch updates and identity management, improving security, which analysts often cite as an inhibitor to cloud adoption.
“Our clients want sophisticated, economical cloud-based services that provide the same quality and service level as a private, hosted IT environment. With that assurance, they can focus more on driving business value from their data and operations, and less on managing their IT," said Jim Comfort, General Manager of IBM SmartCloud Services.
IBM also said its SmartCloud for SAP Applications will also be available globally. This automates and standardizes provisioning of IT environments. The SmartCloud services for SAP applications delivers 99.7 per cent availability based on a global delivery model to support cloud-based systems around the clock, claimed the IT provider. This service is available for SAP Business Suite software and the SAP BusinessObjects solution portfolio as an enterprise-class, fully managed Platform-as-a-Service (PaaS) offering for running SAP solutions in a production environment.
In addition, IBM is also marrying its Global Business Services deep expertise, tools and processes with SmartCloud for SAP applications to deliver LifeCycle as a Service. With this service, IBM takes responsibility and control of the SAP applications and provides management, including software patching of SAP solutions as well as support for the underlying operating system, database and middleware.
IBM said clients may set up their SAP solutions development and test operations on IBM’s public cloud service – SmartCloud Enterprise. Then those SAP applications can be transitioned to the SCE+ platform for production to further assure higher availability of the operations.
[Image Credits: IBM]