The “trusted advisor” feature inspects AWS environments and offers help ranging from performance improvements to security suggestions.

AWS Trusted Advisor

AWS Trusted Advisor draws upon best practices learned from AWS’ aggregated operational history of serving hundreds of thousands of AWS customers. The AWS Trusted Advisor inspects your AWS environment and makes recommendations when opportunities exist  to save money, improve system performance, or close security gaps.

The inspection basically at this point involves 8 difference checks classifed into 3 categories across fault tolerance, security audits and cost optimizations.  
While the checks are limited as we speak it should be no surprise that by end of the year they will be in a position to challenge anybody on the planet in terms of offering such a support specifically when AWS has announced that checks will be enhanced through out 2012. This makes it almost an unbeatable growth and value proposition compared to others offering the cloud services, back up services, NoSQL database and now support within matter of weeks.

Third-Party Support

If you have Gold or  Platinum Premium Support, you can now ask questions related to a number of popular operating systems including Microsoft Windows, Ubuntu, Red Hat Linux, SuSE Linux, and the Amazon Linux AMI. All your queries about system software including the Apache and IIS web servers, the Amazon SDKs, Sendmail, Postfix, and FTP shall be answered. A team of AWS support engineers is ready to help with setup, configuration, and troubleshooting of these important infrastructure components, said the announcement. 

Amason is also enabling the use of desktop sharing software, giving you the option to share your desktop with a support engineer as needed.