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Salesforce unveils Desk.com Mobile, Social Customer Service


Written by  Sudheer Raju | 31 January 2012
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Desk.comSalesforce.com today unveiled Desk.com, a new help desk platform with key focus on customer service on social and mobile platforms. The company said that Desk.com “enables businesses to deliver personal customer service by offering a help desk that is social, mobile and simple to use and deploy.” It integrates social networks (Facebook and Twitter) with email, phone and web on a single desktop agent.

It was evident that CRM has to eventually move to SCRM (Social CRM) a trend that we have predicted a while ago but never realized it would take almost a year to see major CRM players moving on to use social platform for customer service.  

Desk.com is live starting today. Pricing starts at $49 per full-time agent, per month, for unlimited usage. Flex pricing is also available for $1 per part-time agent, per hour. The mobile version is also available now at no additional cost for for full-time agents. Existing Assistly customers, such as Pandora, Spotify and Square, will be automatically migrated over to Desk.

A preview of the product can be seen in the following video.

Sudheer Raju

Sudheer Raju

Founder of ToolsJournal, a technology journal on software tools and services. Sudheer has overall accountability for the webiste product development and is responsible for Sales and Marketing. With a flair to write, Sudheer himself writes for toolsjournal across all journal categories.


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