It was evident that CRM has to eventually move to SCRM (Social CRM) a trend that we have predicted a while ago but never realized it would take almost a year to see major CRM players moving on to use social platform for customer service.  

Desk.com is live starting today. Pricing starts at $49 per full-time agent, per month, for unlimited usage. Flex pricing is also available for $1 per part-time agent, per hour. The mobile version is also available now at no additional cost for for full-time agents. Existing Assistly customers, such as Pandora, Spotify and Square, will be automatically migrated over to Desk.

A preview of the product can be seen in the following video.