The solution measures and monitors individual user performance, errors and availability of web applications and provides a more accurate and actionable approach to service-level assurance for the cloud. Through BMC’s partnership with Akamai, the BMC End User Experience Management OnDemand solution provides native support for the Akamai Intelligent Platform™, giving enterprises performance management visibility and detailed service level metrics for applications accelerated by the Akamai Intelligent Platform.
BMC Remedy suite reduces complexities in IT Service Management with integration to core help desk capabilities, including change management, asset management and request management services. BMC Software’s Remedy suites are in demand due to their capacity to reduce costs. Integrating with Akamai and offering and ondemand solution for user performance will give businesses better control on managing SLA's.
According to Will Cappelli, research vice president at Gartner, “Growing acceptance of the public cloud has intensified the demand for application performance monitoring-as-a-service (APMaaS) as well as the ability to monitor application stacks that include cloud components. These demands are driving highly scalable multitenant platforms for APM functionality, lightweight technologies for deep-dive components and real end-user experience monitoring.”
“BMC is clearly demonstrating its commitment to deliver a comprehensive APMaaS solution today with the intent to continue to expand our offerings in the near future. We are establishing a new standard for SLA management based on accurate, actionable, ‘real-time, real-user’ data,” said Ali Hedayati, vice president and general manager, application management, BMC. “Enterprise customers with business-critical applications can look forward to increasing productivity and decreasing system slowdowns or down times, ultimately boosting customer satisfaction.”