Choosing the right bug tracking software would help in better relationship with customer. They are used by many software product companies to interact with their clients all over world and to give better service.
If you are looking for a compared list of features for opensource bug tracking software this article has it all. Bugnet, Bugzilla, Mantis, Eventum, BugGenie, WebIssues, Bugtracker.Net, aDefHelpDesk, Trac and eTraxis are the Opesource tools compared. The comparision features include Tracking, Search, Reports, Technology, Customization, Support and others. This article has been written with a quick research of couple of days, so should there be any descripencies please feel free to leave your comments below.
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Mantis Bug Tracker |
Bugzilla |
Eventum |
The Bug Genie |
BugNET |
WebIssues |
BugTracker.NET |
aDefHelpDesk |
Trac |
eTraxis |
| Time Tracking |
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| Issue change history |
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| Search Capabilities |
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| Reports |
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| WebBased |
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| User Roles |
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| Technology |
Php/MySql/MSSql |
Perl/MySql |
php/MySql |
Php/MySql? |
ASP.Net/MSSql |
php/MySql/MSSql |
ASP.Net/MSSql |
ASP.Net/MSSql |
python |
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| Security |
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| Create issue by email |
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| Attachments |
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| Email notification |
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| Unlimited projects, issues |
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| Customised fields |
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| Customisable page |
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| Customisable workflow |
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| Localisation |
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| Source control integration |
SV, GIT and CVS |
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SV, GIT and Mercurial |
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SV, GIT and Mercurial |
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SV, GIT, Mercurial and others |
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| Export to CSV |
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| Extensibility |
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| Duplicate Bug detection |
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| Wiki integration |
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| Support on mobile devices |
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| Dashboard |
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| Sprint Planning |
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