Recently concluded 10th Annual VMworld conference held in San Fransisco witnessed a series of product updates from ManageEngine, the enterprise IT management software division of Zoho Corporation. All the product updates are in line with ManageEngine’s goal to help data centre and IT management teams defy the cost and complexity conventions that have defined data centre management.
ManageEngine is the enterprise IT management software division of Zoho Corporation, providing solution for Network, Server, Application Performance Management, Virtual Management, Help Desk Management, Windows Management, Log Management and IT Compliance, MSP Solutions, Integrated IT Management and a flock of Free IT Tools to make IT Management for Enterprises simpler.
ManageEngine, the enterprise IT management software division of Zoho Corporation with more than 70k customers of every size and type in over 200 countries today announced the launch of PingTool for iPhone, a free iPhone native app for server monitoring. With PingTool for iPhone, administrators can now manage the availability of servers, routers, other network devices and websites from an iPhone itself.
"Customer is King" still holds good for many businesses. Help Desk automation is one of the key components for enterprises to keep their customers informed and happy with their goods and services.With help desk automation, you dramatically improve customer satisfaction, loyalty,and retention by ensuring that every issue is handled as efficiently as possible. Firstcall resolution rates will increase, staff productivity will be optimized, and your service professionals will be more informed and responsive. Following is the list of top 10 Help Desk tools.