 |
HEAT help desk software integrates core service and support components into one complete help desk software solution to reduce costs and increase operational efficiency. HEAT, and its modules, offers a powerful and flexible solution, with one of the industry’s lowest total costs of ownership. Now you can also expand the power of HEAT with a series of easily integrated IT Service Management modules based on IT and ITIL best practices. | |
 |
TechExcel ServiceWise is the comprehensive help desk and IT service management solution to optimize every aspect of your service and support processes no matter how simple or complex your business processes may be. When you need the ultimate workflow power to enforce business process rules and coordinate teamwork activities from your help desk engineers, employees, management, and multi-department engineering teams, TechExcel ServiceWise is the ideal choice. | |
 |
At Troppus Software Corporation (“support” spelled backwards), the mission is simple: to materially reduce the cost and complexity of customer care related to technology. Troppus is bringing 21st century technical support to the technical service industry by providing solutions that enable and extend an important dialogue between consumers and their product and service providers, allowing them to manage technical support needs in a smarter, more efficient way. | |
 |
Vivantio produces Vivantio Service Desk, an award-winning software solution for small to large service and support teams. The flexibility and scalability of the software is reflected in a diverse customer base which includes government organizations, healthcare, corporate customers and 100’s of SME’s across numerous industries. Vivantio was one of the first companies to develop a service desk application specifically designed to be delivered on-site or as software-as-a-service (SaaS), and is one of the most experienced service desk vendors in the SaaS market. |
|
 |
Dell KACE is the leading provider of systems management appliances. The appliance-based approach to managing computers and servers saves time and money for systems management professionals and their organizations. The Dell KACE Family of Systems Management Appliances can typically be installed in one day and have a low total cost of ownership. | |
 |
ManageEngine is the Enterprise IT Management Software division of ZOHO Corp. (formerly AdventNet, Inc.). Founded in 1996, ZOHO Corp. is headquartered in Pleasanton, CA with offices in North America, Europe and Asia. ManageEngine is the leader in low-cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. | |
 |
Elsinore Technologies delivers enterprise level issue management solutions. Elsinore Technologies’ fully-proven, award-winning software solutions have satisfied thousands of customers in multiple countries and industries.By offering a variety of solutions from a single platform, Elsinore Technologies allows its customers to simultaneously meet a variety of enterprise issue management needs while consolidating and simplifying their software platforms, licensing, databases, and support. Since these solutions are built from the IssueNet Platform, they share a common set of robust features and built in best practices, providing features specific to the business processes for which each solution is designed. Best of all, there is no extra cost for installing additional solutions. | |
 |
Thousands of companies worldwide depend on Salesforce to manage their sales, marketing, customer service, and other critical business functions. Salesforce delivers integrated, completely customizable enterprise applications for companies of all sizes. Salesforce is easy to learn and use, and be up and running in weeks or days—not the months or years required by traditional client/server business software. Salesforce’s multitenant infrastructure gives 47,700 customers the speed, flexibility, and scale they need to be successful in an ever-changing world. | |
 |
PhaseWare provides Customer Service and Support software applications optimized for the Small and Medium Business (SMB), solutions especially helpful for technology companies. Offer 24/7/365 customer support. Communicate with your customers through multiple channels. Never let another incident fall through the cracks. Take control of your incident management process with PhaseWare. PhaseWare: Powerful, intuitive, affordable incident management, customer management, and knowledge management made easy. PhaseWare provides a competitive advantage for the SMB to serve, support, retain, and maximize the value of every customer. |
|
 |
As a leader in Service Management, BMC has developed a thorough understanding of the complexities of service and problem management processes. The company bring this expertise out of the help desk and into the customer service center with their BMC Remedy Customer Support product.The BMC Track-It! family of IT Management solutions gives you the ability to immediately take control of your Help Desk and IT Management functions with included core modules for Inventory and Asset Management, Help Desk Management, Problem and Incident Management, Change Management, Purchasing, Software License Management, Training, Library, Facilities Management, Self Service/Password Reset web portal for end users, Mobile and Web Help Desk interface for technicians, a data warehouse driven Dashboard for metrics and Reporting. |
Agile Blog Sponsored By 
Agile Tag Cloud
agile
agile adoption
agile best practices
agile development
agile enterprise
agile lists
agile management
Agile planning
agile strategy
agile teams
agile tools
alm
collabnet
collaboration
continuous integration
dev and design
kanban
kanban tools
lean
leankit
management
news
Project Management
Project Management Software
scaling agile
scrum
technology
understanding agile
versionone
which agile tools
Popular Agile Articles
-
Kanban Boards And Visualization
-
What Makes LeanKit Kanban Board Better Than Rest
-
Serena Scales Its IT Dashboard To Mobile And BYOD
-
Top 10 Web Based Collaboration Tools
-
Agile Principles
-
10 Signs That Indicate Your Team Is Moving Away From Agile
-
How to Use SCRUM To Remove Team Dysfunctions
-
Distributed Agile Teams: Stick your sticky notes on the cloud
-
Agilists: Are these the changing Agile Tools Trends?
-
10 Tips for Succeeding with Enterprise Agile Development
-
10 Free Continuous Integration Tools for Agile Teams
-
PMO In Agile World... Is it Required?
-
6 Levels Of Agile Planning
-
[SURVEY] Agile Management Tools Promote Successful Agile Projects
-
CollabNet Builds An Integrated ALM Tools Framework
-
Kanban Principles and Practices
-
What Is More Critical Than SCRUM??
-
Kanban Portfolio Management Next Trend Says LeanKit
-
Kanban Implementation For Maintenance Projects
-
AccuRev Integrates GIT Into Enterprise Level SCM
 |
 |
 |
 |
"Customer is King" still holds good for many businesses. Help Desk automation is one of the key components for enterprises to keep their customers informed and happy with their goods and services.With help desk automation, you dramatically improve customer satisfaction, loyalty,and retention by ensuring that every issue is handled as efficiently as possible. Firstcall resolution rates will increase, staff productivity will be optimized, and your service professionals will be more informed and responsive. Following is the list of top 10 Help Desk tools.
Ravi Vadugu
An IT professional with over 12 years of experience. Project management is what i do. Curious/Interested in upcoming technologies, trends, software methodologies(e.g. Agile) and software tools. Love sharing knowledge with rest of the community.